We identified a range of issues and topics through research and engagement including:
- Feedback from investors
- Customer feedback and trends
- Employee surveys
- Targeted stakeholder surveys as part of the materiality assessment
- Indices, standards and industry benchmarks such as Global Reporting Initiative (GRI) and Dow Jones Sustainability Index (DJSI)
We surveyed a range of stakeholder representatives, and some of our employees, and asked them to prioritise a range of economic, environment and social aspects based on importance to them.
We then held a cross functional materiality workshop to test the insights from the stakeholder surveys and assess and prioritise our material issues. Participants included representatives from our insurance and operating divisions, as well as functions that align to external stakeholder groups (for example Customer Experience, Investor Relations and Corporate Affairs).
Validation and review
Results from the materiality workshop were reviewed in the context of completeness and stakeholder inclusiveness.
Material issues were reviewed and approved by our leadership, and the materiality assessment was also reviewed by EY as part of the sustainability assurance process.
Our approach to reporting
Our safer communities reporting (including shared value and sustainability reporting) is developed in line with the Global Reporting Initiative (GRI) guidelines. In 2020 our reporting uses GRI Standards’ Reporting Principles for Defining Report Content of Stakeholder Inclusiveness, Sustainability Context, Materiality, and Completeness.
Since our inaugural report in 2004, we have obtained independent assurance of our sustainability and non-financial reporting. This year we engaged Ernst & Young (EY) to assure selected Customer, Community, Workforce and Environment indicators, as well as our adherence to the GRI G4 Principles for Defining Report Content of Stakeholder Inclusiveness, Sustainability Context, Materiality and Completeness.
The assurance was performed to a limited level in accordance with the ISAE 3000 Assurance Engagements Other than Audits or Reviews of Historical Financial Information standard.
Results of the assurance can be found in the 2020 assurance statement provided by EY: